Shipping

How much does postage cost?
We charge just $5.95 for postage no matter where in Australia you live, or how much you order. And postage is free for orders over $250! US and Canadian resi...
Wed, 20 Mar, 2019 at 12:08 PM
When will my order arrive?
We say to allow up to 7 business days for delivery in Australia. However most orders are delivered by Australia Post within 3 business days (excluding weeke...
Mon, 4 Feb, 2019 at 11:27 AM
I don't live in Australia, can I still order from you?
If you don't live in Australia, we recommend you visit our sister website VetShopMax. VetShopMax still gives you the savings of an Australian based, ve...
Fri, 19 Jul, 2019 at 6:06 PM
What do I do if my order does not arrive within the delivery guidelines?
Most orders arrive within the guidelines above, however a small percentage may take several days longer.  We suggest waiting a few more days to allow for lo...
Mon, 4 Feb, 2019 at 11:29 AM
Prohibited Delivery Countries
Please note due to restrictions imposed by our payment processors, fraud monitors and/or government regulations, we are unable to deliver to certain countri...
Fri, 19 Jul, 2019 at 6:03 PM
Important Info for Canadian Customers
If you are using a Canadian delivery address, please note these important points: Our products are shipped from outside of Canada.  there is a possibili...
Fri, 19 Jul, 2019 at 6:04 PM