If you are using a Canadian delivery address, please note these important points:
- Our products are shipped from outside of Canada.
- there is a possibility that fees or taxes (such as PST, GST or HST) may be imposed by the Canada Border Services Agency. We have no control over this and any fees and taxes are your responsibility to pay.
- Because the Canada Border Services Agency rules are very complicated we cannot advise you what, if any, fees will be charged. Charges, if any, depend on what Province you live in, the value of individual items, where they are made and other factors - for more details visit http://www.cbsa-asfc.gc.ca/import/postal-postale/duty-droits-eng.html. However, customers who have been affected tell us that even if the CBSA does impose charges, our prices are still competitive.
- Some of the products we sell may be classified as veterinary drugs or pesticides and there are rules regarding the value and amount you can import for your personal use - for more details visit http://www.hc-sc.gc.ca/cps-spc/pubs/pest/_fact-fiche/import/index-eng.php. You should also read the Health Canada guidelines on importing drugs commercially and for private use, which you can read here: http://www.hc-sc.gc.ca/dhp-mps/alt_formats/pdf/compli-conform/import-export/gui_0084-eng.pdf.
- We understand that Health Canada advises Canadian Residents that they must not purchase products which require a prescription if sold within Canada, such as Revolution or Heartgard, as they cannot be imported in to Canada unless you hold the necessary permits. Click here for details: https://www.canada.ca/en/health-canada/services/drugs-health-products/compliance-enforcement/importation-exportation.html Prescription drug list: https://www.canada.ca/en/health-canada/services/drugs-health-products/drug-products/prescription-drug-list/list.html Drug Product online query: https://health-products.canada.ca/dpd-bdpp/index-eng.jsp)
Remember, it is your responsibility to ensure that you comply with all relevant laws in relation to any products you purchase. We accept no responsibility if your order is stopped and destroyed, delayed or returned by a government authority. This falls outside our delivery guarantee and you are responsible for all costs involved.