Most orders arrive within the guidelines above, however a small percentage may take several days longer. We suggest waiting a few more days to allow for local delivery conditions. Please contact us at info@petcareshop.com.au if you have any concerns.
*Please ensure that you provide your full address when ordering. We cannot be responsible for non-delivery if you do not provide the correct address. All orders are your responsibility once delivered to your address (whether or not someone is home to accept collection). If you have given us or the delivery company (such as Australia Post) "authority to leave" you are confirming that it is safe to leave the item at your premises if no one is home, and we cannot accept any responsibility for loss, theft or damage once delivered).
Please note under Australia Post rules effective from 2 April 2017, you will be deemed to have given "authority to leave" if the post office staff member believes it is safe to do so unless you expressly opt out. If you do not want the parcel left if no one is available to sign for it , please write "DO NOT LEAVE WITHOUT SIGNATURE" in the comments box during checkout.
Please note under Australia Post rules effective from 2 April 2017, you will be deemed to have given "authority to leave" if the post office staff member believes it is safe to do so unless you expressly opt out. If you do not want the parcel left if no one is available to sign for it , please write "DO NOT LEAVE WITHOUT SIGNATURE" in the comments box during checkout.