Petcareshop.com.au offers a 21 day money-back guarantee (less shipping costs) from the date of delivery provided the goods have not been opened or damaged and are in their original packaging. We reserve the right to charge a restocking fee of $10 or 15% of the value of returned goods (whichever is the greater). Customers are responsible for all shipping costs incurred in returning items except in instances where an incorrect or defective product was shipped.
To arrange for the return of purchased items you must contact us at firstname.lastname@example.org to obtain a Return Authorisation Number. Petcareshop.com.au will provide written consent to such return. We require that all returned items be tracked and insured to prevent loss.